Reviews for Cocoa Butter Glycerin Melt and Pour Soap Base
Akilah, from your description, it sounds like you're heating the soap base at too high a temperature and/or leaving it on the stove too long without stirring. Use a double boiler to gently heat the base, and stir frequently. Don't leave the base heating on the stove after it's fully melted or it will dry out and form a skin.
Mark, I frequently work with our M&P bases and I do NOT experience the situation you describe and other customers aren't expressing the same situation. It sounds like you're overheating the bases. Try melting them at a lower setting and be sure you are using a double boiler. As an added tip, avoid using the microwave as that can dry out the soap.