Hi Francesca, Your satisfaction is important to us, and we sincerely apologize for the concern with your order. We take product quality and packaging integrity very seriously, and we appreciate you bringing this to our attention. We acknowledged your email the same day that you contacted us to explain that we were looking into the issue. Our team has also followed up with you, and we are actively investigating the issue to ensure this does not happen again.<br /><br />
We discovered that your 1 oz. Organic Rosemary Antioxidant CO2 Extract was mistakenly placed in a 2 oz. bottle, which made it appear that half of it was missing. We're trying to understand why it was not packaged in the correct container, and we're so sorry this happened with your order.<br /><br />
Regarding your other concerns, the solidified consistency can be a natural characteristic of Organic Rosemary Antioxidant CO2 Extract, particularly at cooler temperatures. It does not affect its quality or efficacy.<br /><br />
To minimize potential leakage of certain oils and CO2 extracts during shipment, we secure the bottle caps using a flexible adhesive tape. However, please be assured that even for those bottles that do not have the tape surrounding the cap, our ingredients are packaged using sanitary and meticulous packaging protocols.
Reviews for Organic Rosemary Antioxidant CO2 Extract, 25% DTP
5 out of 5 stars
Based on 5 ratings
FNWL Response
The extract is thick and a little goes a long way. Thanks for providing it. It is so needed for anhydrous formulations.
It's nice. Smells like rosemary. A little more sludge-y than liquid-y, which one must take into consideration when removing it from the bottle and melting it into a formula, but that's ok. It combines well.
Wonderful. Easy does it.
This works great for preservative quality, but as I said when I called to comment, the packaging is ALL WRONG for this consistency. I love glass, but please find a wider mouthed bottle or glass jar! This was super frustrating. Thanks!
FNWL Response
Thank you so much for sharing your feedback, Susan. We agree that our Rosemary Antioxidant 25% DTP is best packaged in jars due to its very thick consistency. Please accept our sincerest apology for the inconvenience of receiving it in a bottle instead of jar. The situation has been reported to the appropriate department to ensure that it is consistently packaged in jars.
Total Number of Ratings: 5
Return to Product
and the
Organic Oil: Date Kernel, Virgin
arrived to me with their seal not intact.
I have not received any response yet after I complained through email about the Rosemary oil because the oil was hardened and looked like half of the contents were missing. The Date Kernel oil I did not bother to complain about because the oil looked fine from inside, but since its seal was not intact, I am a little worried. Please investigate and help mea refund. At the very least for the rosemary oil which I worry is unusable.